We are committed to safeguarding the privacy of our website visitors; this privacy notice tells you what to expect when Beloved Pets Ltd collects personal information. It applies to information we collect about:
- visitors to our websites;
- surveys on our websites;
- people who use our services, eg who order products from us or subscribe to our newsletters;
Visitors to our websites
When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our sites. This information is only processed in such a way that it does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our websites. If we do want to collect personally identifiable information through our website, we will make it clear that we are doing so, so that informed consent to the collection can be given, and explain what we intend to do with the data.
Use of cookies
You can read more about how we use cookies in our Cookies Policy.
Search engine
Our website search functions are powered by the web platforms on which our websites are built. No user-specific data is collected by us or by any third party.
Security and performance
We may use third party services to help maintain the security and performance of our websites. To deliver this service they process the IP addresses of visitors to our websites.
People who contact us via social media
If you send us a private or direct message via social media the message will be retained by us for a reasonable period of time, to enable us to respond to you appropriately and monitor the quality of our customer interactions, but will not be shared with any other organisations.
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit. We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is lawful.
People who use our services
We have to hold the details of the people who have requested products or services from us in order to provide them. However, we only use these details to provide the service the person has requested and for other closely related purposes. For example, we might use information about people who have requested a product to carry out a survey to find out if they are happy with the level of service they received. When people subscribe to our services, they can cancel their subscription at any time and are given an easy way of doing this.
Your rights
Under the General Data Protection Regulation (2018), you have rights as an individual which you can exercise in relation to any information we hold about you.
You can read more about these rights on the Information Commisioner’s Office website here.
Complaints or queries
We try to meet the highest standards when collecting and using personal information and we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think our collection or use of information is unfair, misleading or inappropriate. We also welcome suggestions for improving our procedures.
This privacy notice does not provide exhaustive details of all aspects of our collection and use of personal information, but we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address at the end of this notice. If you want to make a complaint about the way we have processed your personal information, you can contact the ICO in their capacity as the statutory body which oversees data protection law – www.ico.org.uk/concerns.
Access to personal information
We try to be as open as possible in giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulation (2018). If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request to us for any personal information we may hold you need to put the request in writing addressing it to our GDPR department at the address provided below.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by contacting our GDPR department.
Disclosure of personal information
In most circumstances we will not disclose personal data without consent. However, there are instances where we will need to share personal information with other relevant bodies. Further information is available about the factors we consider when deciding whether information should be disclosed.
You can also get further information on:
- agreements we have with other organisations for sharing information;
- circumstances where we can pass on personal data without consent for example, to prevent and detect crime and to produce anonymised statistics;
- our instructions to staff on how to collect, use and delete personal data; and
- how we check that the information we hold is accurate and up to date.
Links to other websites
This privacy notice does not cover the content of pages on other organisations’ websites that are linked to from this notice. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy notice
We keep our privacy notice under regular review. This privacy notice was last updated on 01 March 2024.
How to contact us
If you want to request information about our privacy policy you can email us or write to:
GDPR Department
Beloved Pets Limited
325B Business First
Empire Way, Liverpool Road
Burnley
Lancashire
BB12 6HH
