Home Euthanasia Cancellation & Refund Policy
To change or cancel your appointment you must call us with at least 24 hours notice by TELEPHONE on 01200 401070 or 07538 929237
WE DO NOT accept cancellation or changes by text message or email. Home Euthanasia is an extremely limited service and we try to help as many people as possible so please note that any changes are subject to availability, and we will always do our best to accommodate your request.
Circumstances may arise where you need to cancel or reschedule your home euthanasia appointment, below are the charges for cancelling or changing appointment times – These apply to ALL appointments no matter if they are Pre-Booked or Emergency
- If you reschedule your appointment 24 hours or more in advance, there is no charge
- If you reschedule your appointment upto 2 hours in advance you will be charged a £50 administration fee
- If you reschedule your appointment within 2 hours of your appointment you will be charged 50% of the fee
- If you cancel your appointment 24 hours or more in advance you will receive a full refund less a £50 administration fee
- If you cancel your appointment upto 2 hours in advance you will receive a 50% refund less a £50 administration fee
- If you cancel within 2 hours of your appointment time no refund will be given.
- If your pet passes away before the Vet arrives you will be liable for the cancellation fees according to the time we were notified
- If we are more than 15 minutes late for your Euthanasia appointment and your pet passes in this time you are not liable for costs
- Out-of-hours fees are refundable only if the vet or collection driver has not been dispatched. Once dispatched, these fees are non-refundable.
Cremation and Pet Collection Bookings Cancellation & Refund Policy
To change or cancel your appointment you must call us with at least 24 hours notice by TELEPHONE on 01200 401070 or 07538 929237
WE DO NOT accept cancellation or changes by text message or email. Home Euthanasia is an extremely limited service and we try to help as many people as possible so please note that any changes are subject to availability, and we will always do our best to accommodate your request.
Circumstances may arise where you need to cancel or reschedule your appointment, below are the charges for cancelling or changing appointment times – These apply to ALL appointments no matter if they are Pre-Booked or Emergency
- If you reschedule your appointment 24 hours or more in advance, there is no charge
- If you reschedule your appointment upto 2 hours in advance you will be charged £50
- If you reschedule your appointment within 2 hours of your appointment you will be charged 50% of the fee.
- If you cancel your appointment 24 hours or more in advance you will receive a full refund less a £50 administration fee
- If you cancel your appointment upto 2 hours in advance you will receive a 50% refund less a £50 administration fee
- If you cancel within 2 hours of your appointment time no refund will be given
- Out-of-hours fees are refundable only if the vet or collection driver has not been dispatched. Once dispatched, these fees are non-refundable
We retain the right to apply discretion